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At Trenderstrunk, customer satisfaction is our priority. We are committed to providing quality fashion products and a reliable shopping experience. If you are not completely satisfied with your purchase, our Money Back Policy is designed to help make the process simple and fair.
Eligibility for Refunds
Customers may request a refund if:
- The item received is damaged or defective
- The wrong product was delivered
- The product significantly differs from the description on our website
- The order cannot be fulfilled or delivered
To qualify for a refund, requests must be made within the specified return period after receiving the product.
Conditions for Returns
To be eligible for a refund:
- The item must be unused and in its original condition
- Products must be returned with original packaging, tags, and accessories where applicable
- Proof of purchase or order confirmation may be required
Items that show signs of use, damage caused by customers, or missing original packaging may not qualify for a refund.
Non-Refundable Items
The following items may not qualify for refunds:
- Used or worn products
- Clearance or discounted items
- Customized or special-order products
- Items damaged after delivery due to misuse
Refund Process
Once your return request is received and approved:
- The returned item will be inspected
- Eligible refunds will be processed to the original payment method or another agreed method
- Customers will be notified once the refund has been completed
Please note that processing times may vary depending on payment providers and financial institutions.
Exchange Option
In some cases, customers may choose to exchange an item instead of receiving a refund, subject to product availability.
Shipping Costs
Shipping fees may not be refundable unless the return is due to an error from Trenderstrunk, such as wrong or defective items.
Cancellations
Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it may no longer qualify for cancellation.
Contact Us
For refund requests, return inquiries, or assistance, please contact us through our official website: Contact Us
We appreciate your trust in Trenderstrunk and remain committed to providing quality products and excellent customer service.